Help Desk staff are available Monday through Friday from 8:00 AM to 5:00 PM at 614-466-2531 (option 2 then 3). The Help Desk will be closed during state holidays.
Tips for all Vital Statistics stakeholders:
1. The VS Helpdesk recommends using the Chrome or Edge web browsers in the Windows 10 operating system and Citrix Workspace App 1911 to access IPHIS-EDRS. Click here to download the recommended version of Citrix Receiver
2. IPHIS/EDRS users logging in for the first time after the Citrix environment update of 3/14/2020 should click here to watch a short video about the new procedures for logging in and launching IPHIS-EDRS